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Frequently Asked Questions

  1. Q: What type of payments do you accept?
  2. Q: What shipping carrier do you use to ship my order(s)?
  3. Q: Can you ship internationally?
  4. Q: How long does it take for my order(s) to be shipped?
  5. Q: What happens if there is a backordered item(s)?
  6. Q: What should I do if I have some questions not yet answered in this FAQ?
  7. Q: Does "Free Shipping $69 and Over" apply to "2 Day Express" shipping?
  1. Q: What type of payments do you accept?
    A: We all major credit cards (Visa, MasterCard and American Express and Discover). We also accept PayPal payments as well.

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  2. Q: What shipping carrier do you use to ship my order(s)?
    A: We are using major shipping companies US Postal Service, UPS and on occassion Fedex.

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  3. Q: Can you ship internationally?
    A: No, we can only ship within the United States and we can't ship to any PO Boxes, APO or FPO addresses.

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  4. Q: How long does it take for my order(s) to be shipped?
    A: Standard Shipping - 3-7 Business Days 2-Day Express - 2 Business Days * Please allow 24 hours for us to process your order.

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  5. Q: What happens if there is a backordered item(s)?
    A: We will contact you if you would like a to cancel the backorder or replace with a substitution.

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  6. Q: What should I do if I have some questions not yet answered in this FAQ?
    Please email us at support@sixtyninesecrets.com to submit your questions. You will receive email responding to your questions within 24 hours.

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  7. Q: Does "Free Shipping $69 and Over" apply to "2 Day Express" shipping?
    No. You are only eligible for free shipping on orders $69 and over on standard ground shipping only. Standard delivery takes 3-7 business days from date of order. You must pay for the expense of "2 Day Express" shipping no matter how much your purchase totals to.

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Wednesday 10 March, 2010

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